Privacy Policy

Elbow Outfitters ("we," "our," or "us") operates the website located at www.elbowoutfitters.ca (the "Site") and provides mobile sauna rental services (the "Services"). This Privacy Policy describes how we collect, use, and share information about you when you visit our Site or use our Services.

By accessing or using our Site or Services, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our Site or Services.

1. Information We Collect

We collect various types of information from and about users of our Site and Services, including:

a. Information You Provide to Us Directly: This includes information you provide when you:

  • Fill out forms on our Site (e.g., booking inquiries, contact forms, newsletters).

  • Book a sauna rental.

  • Create an account.

  • Communicate with us via email, phone, or chat.

  • Provide feedback or submit reviews.

This information may include:

  • Personal Identifiers: Name, email address, postal address, phone number, date of birth.

  • Payment Information: Billing address, credit card details (processed by secure third-party payment processors, we do not store full credit card numbers).

  • Rental Specifics: Desired rental dates, location for delivery, special requests.

  • Account Information: Username and password (if applicable).

  • Identification: Driver's License number and issuing state/province (for rental verification).

b. Information We Collect Automatically: As you navigate through and interact with our Site, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Usage Details: Information about your visits to our Site, including traffic data, location data, logs, and other communication data, and the resources that you access and use on the Site.

  • Device Information: Information about your computer and internet connection, including your IP address, operating system, browser type, and device identifiers.

  • Cookies and Tracking Technologies: We use cookies and similar technologies (e.g., pixels, web beacons) to collect information about your browsing activities, remember your preferences, and track the effectiveness of our marketing efforts.

c. Information from Third Parties: We may receive information about you from third-party services that integrate with our Site or Services, such as payment processors (e.g., Stripe, PayPal) or booking platforms. This information is typically shared in accordance with their privacy policies.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Provide and Manage Services: To process your bookings, deliver the mobile sauna, communicate about your rental, and provide customer support.

  • To Process Payments: To complete transactions for our Services.

  • To Improve Our Site and Services: To understand how users interact with our Site, troubleshoot issues, and enhance features and offerings.

  • To Communicate with You: To send you booking confirmations, updates, promotional offers (with your consent where required), and respond to your inquiries.

  • For Marketing and Advertising: To personalize content and advertising, and to inform you about products or services that may be of interest to you.

  • For Security and Fraud Prevention: To protect our Site, Services, and users from fraud, unauthorized access, and other malicious activities.

  • To Comply with Legal Obligations: To meet our legal, regulatory, and contractual requirements.

  • To Enforce Our Terms: To enforce our rental agreements and other terms of service.

3. How We Share Your Information

We may share your information with the following categories of third parties:

  • Service Providers: We engage third-party service providers to perform functions on our behalf, such as payment processing, website hosting, analytics, marketing, and customer support. These providers have access to personal information needed to perform their functions but are contractually obligated not to use it for other purposes.

  • Legal and Regulatory Authorities: We may disclose your information to comply with any court order, law, or legal process, including to respond to any government or regulatory request.

  • Business Transfers: In the event of a merger, acquisition, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Elbow Outfitter's assets, your personal information may be among the assets transferred.

  • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

  • Aggregate/Anonymized Data: We may share aggregated or anonymized information that does not directly identify you for research, marketing, analytics, or other business purposes.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Site may then be inaccessible or not function properly.

5. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology and processed by reputable third-party payment gateways.

However, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

7. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:

  • Access: Request access to the personal data we hold about you.

  • Correction: Request that we correct any inaccurate or incomplete personal data.

  • Deletion: Request the deletion of your personal data.

  • Object/Restrict Processing: Object to or request restriction of our processing of your personal data.

  • Data Portability: Request a copy of your personal data in a structured, commonly used, machine-readable format.

  • Withdraw Consent: Where we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before fulfilling your request.

8. Third-Party Websites

Our Site may contain links to third-party websites. This Privacy Policy applies only to our Site and Services. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our Site and Services are not intended for children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18 without verification of parental consent, we will delete that information.

10. Changes to Our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page. The date the Privacy Policy was last revised is identified at the top of the page. Your continued use of the Site or Services after we make changes is deemed to be acceptance of those changes.

11. Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:

Elbow outfitters info@elbowoutfitters.ca

Last Updated: Sept 1, 2026